User Safety Policy

To ensure complete user safety, TechAid Labs representatives adhere to the following User Safety policies:

Close Personal Information: Before providing access, you are requested to first check all personal and confidential files and folders. TechAid Labs reps will not access any files or folders without your permission.
No Third Party Software Downloads: For your safety, TechAid Labs representatives are not authorized to download or use any third-party software from the Internet on your computer.
No Third Party Payment Collection: TechAid Labs does not collect payments through Western Union or any third-party payment service providers.
No Third Party Software Sales: TechAid Labs does not sell any software from any third-party websites.
No Outbound Sales Calls: TechAid Labs does not make unsolicited calls to consumers for technical support requests.
Presence Recommended: TechAid Labs recommends users to be present in front of their PCs at all times during the phone or chat session.
Non-Critical Errors: For your information, temp files, registry errors, low memory, CPU usage levels, and Windows update warnings are not necessarily critical errors.